Shipping policy
Our Shipping Policy
1. Shipping area and shipping charges
Shipping costs vary depending on the weight of the product and the delivery destination.
The shipping cost will be automatically calculated when you place an order.
■Domestic Package (within the Netherlands)
PostNL (0-10kg)
- Condition: 0kg-9.999kg
- Price: €7.25 EUR
PostNL (10-23kg)
- Condition: 10kg-23kg
- Price: €13.50 EUR
For domestic shipments, shipping is free for purchases over €100.00 EUR.
■EUR 1 Package (Available in: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Spain, Sweden, United Kingdom, Gibraltar)
PostNL EUR1 (0-2kg)
- Condition: 0kg-1.999kg
- Price: €13.00 EUR
PostNL EUR1 (2-5kg)
- Condition: 2kg-4.999kg
- Price: € 19.50 EUR
PostNL EUR1 (5-10kg)
- Condition: 5kg-9.999kg
- Price: € 25.00 EUR
PostNL EUR1 (10-20kg)
- Condition: 10kg-19.999kg
- Price: €34.00 EUR
PostNL EUR1 (20-23kg)
- Condition: 20kg-23kg
- Price: €45.00 EUR
For EUR 1 area, shipping is free for purchases over €150.00 EUR.
■EUR 2 Package (Countries covered: Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Iceland, Albania, Andorra, Ukraine, Greenland, Kosovo, San Marino, Switzerland, Serbia, Turkey, Norway, Vatican City, Faroe Islands, Belarus, Bosnia and Herzegovina, Moldova, Montenegro, Liechtenstein, North Macedonia)
PostNL EUR2 (0-2kg)
- Condition: 0 kg - 1.999 kg
- Price: €18.50 EUR
PostNL EUR2 (2-5kg)
- Condition: 2kg-4.999kg
- Price: € 25.00 EUR
PostNL EUR2 (5-10kg)
- Condition: 5kg-9.999kg
- Price: € 31.00 EUR
PostNL EUR2 (10-20kg)
- Condition: 10kg-19.999kg
- Price: € 40.00 EUR
PostNL EUR2 (20-23kg)
- Condition: 20kg-23kg
- Price: €55.00 EUR
For delivery to other countries, please contact us.
2. Shipping schedule
We usually ship within 2 business days of receiving your order.
For international shipments, the delivery time will vary depending on your location.
3. Shipping companies
・PostNL
・DHL
We use either PostNL or DHL to ship to your shipping address, depending on the situation.
If you prefer DHL, please let us know in the "Order special instructions" section of the cart page.
Cart page: https://netherlandskimono.com/cart
If you have any questions, please contact us via our contact form or email before placing your order.
Contact form: https://netherlandskimono.com/
Email: hallelujah4you@gmail.com
4. Shipping tracking
After your order is shipped, you will receive an automatic shipment email with a tracking number.
You can check the shipment status at any time.
5. Resolution of shipping issues
In the unlikely event of a damaged item or shipping problem, please contact us as soon as possible.
Please contact us through our Contact Us page.
We will get back to you as soon as possible.
We will also check the condition of the damaged product.
Please take note of the following information.
-Order number (#0000)
-Product name
-A photograph of the condition of the product
-A photograph of the condition of the product, including packing boxes and bags.
Please refer to the following page for details on our return policy.
Refund Policy:
https://netherlandskimono.com/policies/refund-policy
If you have any questions, please feel free to contact us.
We are committed to providing you with the best shopping experience possible.