Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hallelujah4you@gmail.com. Please note that returns will need to be sent to the following address: Henry Hagalaan 46, 2273 DT Voorburg, Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hallelujah4you@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please understand that this is an antique, vintage, or used item, and we ask that you forgive any stains, fraying, or slight damage.
We accept returns only if the damage is too severe to wear.

 

Exceptions / non-returnable items

Due to the nature of antique, vintage, and pre-owned items, returns will not be accepted unless the item is damaged or stained to the point of being unwearable.

We do not accept returns of perishable items such as food, flowers, plants, special order items, personalized items, and personal care items such as beauty products. If you have questions or concerns about a particular item, please contact us.

We cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hallelujah4you@gmail.com.